Tips for Getting the Most Out of a Property Maintenance Company

Originally posted on December 21, 2013

Many people who own property don’t really emphasize all the hard work that goes into property maintenance. Depending on the size of your property, maintenance can eat up a lot of your time—think weeks for huge properties. And even if you did have time to do things yourself, wouldn’t you rather spend it on something more worthwhile?
This is where a property maintenance company can come in and save you a lot of grief, but this brings in another problem. Whom do you trust your property with? What kind of service should you expect from these companies?
Here are tips that answer these questions.
When it comes right down to it, you want to hand your property over to a company with a reputation for reliability. You want people who are going to show up on time, exactly when you need them. Seeing if a company shows up at your required time—a time when you’re at home to supervise—is the first step to determining a company’s trustworthiness. If they show up when you’re away, how can you be sure work is getting done?
It’s perfectly normal to expect a good attitude from the people working for a property maintenance company. If they’re polite to you, then it’s likely they’ll act the same way to guests who might visit while they work. You probably won’t be around throughout the entire span of their job, so you need to be able to trust them to treat other people in your property, be it a home or business, with respect.
This is especially important in businesses, since customers can’t tell the difference between someone who works for the business and a contractor for a maintenance company, so anything the company does will reflect on you as well.
Good service from a property maintenance company can be described as being consistent and thorough in an agreed upon span of time. There are several reports of companies trying to get property owners to pay more for maintenance by compressing work into smaller jobs spread out over time. What this tactic does is that while work is being done in one area of the property, other areas see work piling up, so maintenance takes up more time, and more importantly, more money.
Willingness to listen to feedback
It’s normal for property owners to want specific ways of having a job done in their property—your house, your rules, or so the adage goes. That said, property maintenance companies have to show a willingness to listen to how you want things done, and be kind enough when making suggestions on how to best proceed. But, when it comes right down to it, your wishes must come first, as you have every right to have your property cared for the way you want it.
It’s only natural to be careful when selecting a property maintenance company since you want to protect your investment. Don’t put your property in the hands of some random contractor. Think carefully about what you want to get the most out of your money.